Return Policy
RETURNS POLICY
At Hazel & Grace, we are proud of the high-quality, designer products we offer. However, if you are dissatisfied with an item, please follow these instructions:
- All returns must be accompanied with a sales receipt, have the original tickets attached, and be in original condition.
- Items must be returned (postmarked) within 14 days of the sales receipt date for refund of the purchase price (excluding shipping & fees) on the original credit card. After 14 days, an online credit will apply. After 30 days returns will not be accepted.
- Special order items are non-returnable.
- Sale items are non-returnable.
- Without a receipt, only an exchange or online credit will be applied.
- If you are returning an item because it is damaged, defective or not the correct product, please call a representative for assistance at (866) 504-2263.
Please insure your package for the value of the goods and send by a traceable method of shipment to the address below within fourteen (14) days of receipt:
Hazel & Grace
Returns Dept.
180 Wells Avenue, Suite 303
Newton, MA 02459
EXCHANGES
Merchandise may be returned for an exchange within 14 days of receipt. All items must be returned in their original condition, in the original packaging and accompanied by a receipt. Be sure to specify what you need in exchange. A $5.00 re-shipping charge will be applied unless the exchange is due to an error on our part. Please insure your package for the value of the goods and send by a traceable method of shipment to the address below within fourteen (14) days of receipt:
Hazel & Grace
Returns Dept.
180 Wells Avenue, Suite 303
Newton, MA 02459
ALL SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE.
If you are returning an item because it is damaged, defective or not the correct product, please call a Hazel & Grace representative for assistance at (866) 504-2263.
